Is a gift card included in the box?
Yes, each of our gift boxes include a quality (recycled + sustainable) embossed gift card for a hand-written personalised message to your recipient. You can add your message on the cart page prior to checkout.


What will my recipient see when they open the box?
The first thing they see will be the gift card and your personalised message. Tucked within this is a (recycled + sustainable + reusable) welcome card which lets them know a little about GoodLove, our values, and also doubles as a free frameable art print!

Underneath lies a neatly folded layer of our (sustainable + recyclable + reusable) custom GoodLove tissue paper to keep everything in place and add to the suspense. Depending on the contents of the box, this may also house an extra layer of (sustainable + compostable) wood wool for additional cushioning.



How well is everything packaged?
We are extremely conscious of ensuring our gift boxes include adequate protective packaging and are sealed securely.

We start each of our thick-walled (recyclable + reusable) custom cardboard boxes with a generous layer of (sustainable + compostable) wood wool. The goods are then placed on top of/within the wood wool in a way that cradles them to minimise movement within the box and protect them.

We then place a layer of (sustainable + recyclable + reusable) neatly folded custom tissue paper on top and, depending on how fragile the contents of the individual gift box are, include an additional layer of wood wool within this.

Our sturdy and solid boxes are then sealed with two large (recycled + sustainable + compostable) stickers and (recycled + recyclable + sustainable) paper tape.



Are the Motherload Boxes just for mothers?
No way! Our Motherload Boxes are such great multitaskers and can be sent to anyone with a small tweak here and there, should your selected box include Breastfeeding Tea (swap with Skin Glow tea!) or lactation biscuits (swap for a bottle of wine!).


This is also brilliant if you're sending to a new Mum who isn't breastfeeding or you're just not sure and don't want to make that assumption.

Do the boxes come with the range name anywhere on them?
No, each of our boxes leave our studio looking exactly the same (apart from varying sizes) with just our GoodLove stickers and paper tape on the outside.


Is everything vegan?
Yes! Each and every item we choose to include in our gift boxes is vegan. Even our packaging which has been printed using vegetable inks.

We are of course not just for vegans though! We are proud to have gathered goods and created gift boxes that can be sent to and enjoyed by anyone. We aim for the discovery that they are completely animal-free to be the cherry on top of the dairy-free sundae.


Is everything Australian?
Yes, we have sourced our goods exclusively from Australian businesses in order to support local.


To be fully transparent and avoid any potential confusion, two of our chosen goods originate from overseas (our konjac sponges and cotton net tote bags) however were also purchased from Australian businesses. We felt that their natural and eco-friendly benefits greatly outweighed any hesitation to include them based on them not originating from Australia.

Can I choose a selection of products and make my own custom box?
We do not currently offer the option to completely customise your own box from scratch. We chose instead to keep things as simple as possible to help you avoid option overwhelm!

However, please don't hesitate to contact us if you have your eye on one of our gift boxes but it just isn't quite fitting the bill. Perhaps you'd like to spend slightly more or slightly less than one of our standard sizes, or you'd like to switch an item or two. In most cases, this is very easy for us to do and we would be more than happy to work with you to achieve a beautiful gifting solution.

Contact us.


What if it's extenuating circumstances, am I able to completely customise a box?
We are proud and grateful to have been able to help customers create an appropriate gift for loved ones who find themselves in heartbreaking circumstances.

Please do feel free to contact us if you find yourself in this situation and the available gift options just don't feel quite right. We would of course be more than happy to help you out and hopefully play a part in giving them comfort or putting a smile back on their face, if only for a moment.

Contact us.


What if I'm looking to order quite a few?
We would be more than happy to work with you on orders upwards of 5 boxes in order to completely customise something special (using existing products across our range) to suit your occasion or event. Please feel free to contact us with your vision and needs and we can go from there!


Do you work with businesses to create custom gifts?
Yes! We love to work with likeminded businesses to create unique, impressive and memorable gifts for clients, employees or special events. Small or large scale, whatever it is you need, we are here to help you.

Contact us now and let's get this fun ball rolling!

Is shipping free?
No, we charge a fair and minimal flat rate of $10 to ship any box to any location within Australia. In the spirit of transparency, we do not offer or advertise 'Free Shipping' only to hide this cost within the price you pay for any given gift box. 

Do you ship Australia-wide?
Yes! We ship to big cities, small country towns and everything in between across this glorious country.


Do you ship internationally?
No, we unfortunately cannot ship Internationally at this time.


How long will it take to get there?
Shipping will generally take within 1-6 business days, depending on how remote the delivery location is.

Same-city deliveries (Adelaide) are generally delivered overnight (from collection not order) while nearby cities are delivered within 2-3 business days.

Can I get it rushed or sent express?
Our chosen 100% carbon neutral shipping service is currently unable to offer express shipping.

Can I order in advance and request you hold off on shipping my gift?
Yes, by all means, if it suits you to place your order asap but you don't require the gift sent for a few days or weeks, please place your order as normal and include your requested shipping date alongside your gift card message within the text box provided on the cart page.


Please keep in mind the rough delivery timeframes (as outlined above) depending on your recipient's location.

Can I request a specific delivery date?
We are unfortunately unable to offer or confirm specific delivery dates due to the nature of shipping and the policies of our 100% carbon neutral carrier; Sendle.

We recommend ordering well in advance of any specific occasion or date required, to receive the best chance of delivery on, or prior to, that date.

Please feel free to include any specific date you would like your recipient to open their gift box alongside your gift card message within the text box provided on the cart page. We will then add this instruction to the courier label we affix to the box.
 

Should I let the recipient know to expect the gift box?
We strongly recommend letting your recipient know a little something special is headed their way in order to ensure the timeliest, safest, and most cost-effective delivery.

What happens if the gift cannot be delivered?
Please see our Shipping Policy page for further information.


What happens if the box arrives damaged?
Please see our Refund Policy and Shipping Policy pages for further information.


I'd like to buy multiple gifts at once and send them to different people, can I do this?
Whilst our website is currently set up to only receive individual orders, we are of course happy and easily able to help you should you wish to purchase multiple gifts requiring shipping to multiple addresses.

Please email us at fiona@goodlovegoods.com.au with:

1. name and value of chosen gift box
2. full name and shipping address of recipient
3. gift card message to be included

for each gift you would like to order and we will prepare an invoice for payment. Once payment has been received, the shipping process will continue as per our standard methods and timeframes.