Order and Shipping Process
All gift box orders can be placed online through our website.
Shipping is a flat rate charge of $10 for any sized order sent anywhere in Australia. In the spirit of transparency, we do not offer or advertise 'Free Shipping' only to hide this cost within the price you pay for any given gift box.
Once an order has been placed;
1. you will immediately receive an order confirmation email from us.
2. we will get straight to work preparing and packaging your order for shipping via our 100% carbon neutral carrier; Sendle.
3. once shipped, you will receive a confirmation email with your tracking number.
4. you will then receive a delivery confirmation email.
Order Cutoff Times
Orders received before 5:00 p.m. Australian Central Standard Time (ACST = AEST - 0:30) will have shipping collection booked for the following business day.
Orders received after 5:00 p.m. (ACST) will have shipping collection booked for the 2nd business day following the order. In other words, if your order is received at 5:01 p.m. on a Tuesday it will be booked for a Thursday shipping collection.
Shipping will generally take within 1-6 business days, depending on how remote the delivery location is.
Same-city deliveries (Adelaide) are generally delivered overnight (from collection not order) while nearby cities are delivered within 2-3 business days.
PO Boxes and Parcel Lockers
Our courier is unfortunately unable to deliver to PO boxes or parcel lockers, so please ensure the shipping address you provide is a home or business address.
Rushed or Express Shipping
Our chosen 100% carbon neutral shipping service is currently unable to offer express shipping.
Specific Delivery Dates
We are unfortunately unable to offer or confirm specific delivery dates due to the nature of shipping and the policies of our 100% carbon neutral carrier; Sendle.
We recommend ordering well in advance of any specific occasion or date required, to receive the best chance of delivery on, or prior to, that date.
Please feel free to include any specific date you would like your recipient to open their gift box alongside your gift card message within the text box provided on the cart page. We will then add this instruction to the courier label we affix to the box.
Can I order in advance and request you hold off on shipping my gift?
Yes, by all means, if it suits you to place your order asap but you don't require the gift sent for a few days or weeks, please place your order as normal and include your requested shipping date alongside your gift card message within the text box provided on the cart page.
Please keep in mind the rough delivery timeframes (as outlined above) depending on your recipient's location.
We apologise that we are not currently able to offer International shipping.
Should I let the recipient know to expect the gift box?
We strongly recommend letting your recipient know a little something special is headed their way in order to ensure the timeliest, safest, and most cost-effective delivery.
What happens if the gift cannot be delivered?
We recommend ensuring the recipient of your gift will be present at the specified delivery address to accept delivery.
If nobody is present to accept delivery, we will always give the courier permission to leave the gift box in a safe and dry location at the specified delivery address. GoodLove Goods cannot be held liable for theft or damage of the gift if the intended recipient is unavailable to immediately receive their delivery.
If the driver cannot deliver because the delivery address was incorrect, no one was home or the driver deemed it unsafe to leave the gift box unattended, the redelivery process is simple:
- The driver will leave a card for the recipient, where relevant, and scan the gift box if it’s available for redelivery.
- You, the sender, will receive an email notification from Sendle (our courier) that delivery was unsuccessful.
- a) If a card was left for the recipient due to the driver deeming it unsafe to leave the gift box unattended, please make contact with your recipient to ensure they received the courier card and so they may arrange redelivery or collection to suit themselves.
b) If delivery failed due to an incorrect delivery address being supplied, please follow the steps listed within the email from Sendle (our courier) to update this and arrange redelivery.
- If redelivery is not booked within five days, the gift box will be returned to us here at GoodLove Goods and additional shipping charges will apply in order to re-ship your order.
What happens if I realise I made an error with the delivery address?
If this should occur, please contact within 12 hours of placing your order for the best chance of altering your delivery address. If your order has already been sent out for local delivery or shipped, we will be unable to alter the order.
Am I able to ship gifts to multiple addresses within the one purchase?
Whilst our website is currently set up to only receive individual orders, we are of course happy and easily able to help you should you wish to purchase multiple gifts requiring shipping to multiple addresses.
Please email us at email@example.com with:
1. name and value of chosen gift box
2. full name and shipping address of recipient
3. gift card message to be included
for each gift you would like to order and we will prepare an invoice for payment. Once payment has been received, the shipping process will continue as per our standard methods and timeframes.
Please keep in mind that our cardboard boxes, in the spirit of minimal waste and our eco-friendly values, are not double-packed within a second box or satchel to prevent wear to the box. Whilst every effort is made for our boxes to present a beautiful and professionally branded immediate impression upon the recipient, due to the nature of shipping we cannot guarantee that they will arrive scuff or dent-free.
Please rest assured that we will always provide adequate cushioning and protection for the contents of our gift boxes which, at the end of the day, is what matters most.
If your order arrives and you’re not satisfied or there is considerable damage to the box or contents, please do contact us, including images, at firstname.lastname@example.org within 3 business days and we will make every effort to ensure you are completely satisfied.